FREQUENTLY ASKED QUESTIONS
Q: Do you take on commissions, custom orders, or collaborations?
A: Potentially! Please email grace@graceporterart.com to discuss your project.
Q: How do I receive shop updates and sale notifications?
A: You can sign up for my newsletter! Follow me on Instagram and Facebook too!
Q: How long will it take to receive my order?
A: Please allow 5-7 days for me to pack, ship, and drop off your order to the mail carrier. Actual travel time for your package varies widely and is something I have zero control over. We are seeing continued delays in mail. Despite these hiccups, very few packages have actually been lost! Please remember that I cannot offer refunds for delayed mail, as mail delays are completely outside of my control.
Q: Are there any cheaper shipping options?
A: No, all shipping prices are calculated to reflect the cost of the postage, packaging materials, and labor.
Q: Can you cancel my order?
A: Order cancellation is on a case by case basis as sales/profits for small businesses are usually immediately absorbed. Please reach out to grace@graceporterart.com with an explanation as to why you wish to cancel your order.
Q: I just placed an order and need it sooner than your shipping window of 5-7 days to pack and ship!
A: Please reach out to grace@graceporterart.com with your order number and let me know! I will do my best to accommodate this.
Q: Can I combine orders?
A: Sorry, no. if you place two separate orders, they will be shipped separately.
Q: I ordered the wrong item!
A: Please reach out to grace@graceportart.com immediately with your order number and let me know. Refunds are on a case by case basis as sales/profits for small businesses are usually immediately absorbed.
Q: I entered incorrect info at checkout! Can I change it?
A: Let me know as soon as possible by reaching out to grace@graceporterart.com with your name, order number, and the correct info. Once your order is marked shipped, I won’t be able to make any changes so contacting me asap is important!
Q: My order arrived damaged!
A: Please email grace@graceporterart.com with your name, order number, and photos of the damage within in 14 days of receiving the package. In most cases, we can offer replacements or refunds, but it will be negotiated on a case by case basis!
Q: I received the wrong item/color/etc.!
A: I make mistakes! Please email grace@graceporterart.com as soon as possible with documentation or photos of my error and we can figure something out—most likely a refund or return.
Q: I ordered something and then you advertised a different price or sale, can I get a price adjustment?
A: I am unable to offer price adjustments on orders already placed or refund your original order for you to place a new one with the sale price. Sales/profits for small businesses are usually immediately absorbed.
